FAQ

How can I edit products in My Products?

To edit products in My products before publishing them to your online store: 1. On the product you want to edit click on three dots and then on Edit 2. Product Card will be opened 3. On the Product information …

How do I publish all products on Shopify from My products?

You can publish multiple products (up to 10 at once) to your Shopify store from My products: 1. Go to My products 2. After you have edited and established prices for several products click on Draft filter on the top …

How do I add a product by link or ID on Aliexpress?

To add a product through a link or ID on AliExpress: Copy the desired link from AliExpress until .html. For example, for the product below is https://www.aliexpress.com/item/1005003312332269.html 2. Go to Find Products and press “Photo” icon  3. Then, paste a …

How do I set up shipping options to my customers?

The Set Shipping Options module is needed to select shipping methods (to your customers) within a single product. These settings are saved for future orders of this product. To set the shipping methods to different countries for a specific product: …

What does “Mapping required” order status mean?

Mapping Required means Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product where there is no mapping with any specific product in AliExpress. What to do if order status is …

How do I pay for the orders?

On RondeVu platform, you can pay for one or several orders at the same time. To do this, you need to: 1. Go to My Orders section 2. Select status “Awaiting Payment” and then select all orders you want to …

What to do if the “Fulfillment Error” order status has exited?

Order status Fulfillment Error means that error placing an order from RondeVu on AliExpress has occurred. The order details show the reasons for the error:Reason 1. The impossibility of authorizationReason 2. Inability to select the desired product option or the …

What does “Requires Fulfillment” order status mean?

Requires Fulfillment order status means that Orders that are imported from Shopify to RondeVu, but have not yet been placed in AliExpress. What to do? If you indicated in Order settings automatic fulfillment (by default), just wait a few minutes for the …

What does “Awaiting Payment” order status mean?

Awaiting Payment order status means that Orders are awaiting payment in AliExpress. What to do? 1. In My Orders select status “Awaiting Payment” and then select all orders you want to pay for 2. Click on button Pay for N …

Order Statuses with description in RondeVu

We provide you list of statuses in RondeVu with their descriptions: № Status name Description What to do 1 Mapping Required Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product …