FAQ

What if the payment for order fails?

I. If the error “Please, install RondeVu chrome extension” is displayed: 1. Perhaps you have disabled the extension: – Click on the three dots in the upper right corner of the page in your browser (or extension button) – Click …

How can I force order fulfillment?

In order to mark an order complete in RondeVu go to My orders: 1. Click on three dots menu on the chosen order 2. Click on Mark as fulfilled These orders will be displayed with the status Fulfilled.

How can I track my order?

To track orders in RondeVU: Go to My orders Click arrow in Actions column on the order card Click on the “Track” in the Status field

How do I place orders on AliExpress?

To place orders on AliExpress you need to add your AliExpress account to the Whitelist.  To add your AliExpress account to the Whitelist please follow these steps: 1. Go to Order Settings on the right top on My Orders page …

Which orders appear in RondeVu?

To have orders appear in RondeVu, they must be checked as “Mark as Paid” in Shopify. If you do not do this, the order will remain in Drafts and not be imported into RondeVu.

How can I view a customer order?

To see details of the customers orders: 1. Go to section My Orders 2. Click on arrow down in the Actions column 3. There you can see information about the customer who made the order, customer’s address, shipping method, price, …

How do I search products shipped from a specific country?

Go to Find products and in the filter “Ships from” choose from a list of countries. For example, if you want to choose products that can be shipped from United States, in this dropdown menu choose “United States”

How much does the membership cost?

RondeVu offers a free 7-day trial. If you decide to continue using the platform after the trial, it is $29.99/month or $289.99/year.

Is this tool for people who are already experienced in dropshipping & e-commerce?

Absolutely not! The subscription includes access to Rondevu Academy – a full A-Z e-commerce and social media marketing course which will show you step by step how to start, maintain and scale your e-commerce business!

How do I cancel my subscription?

You may cancel your subscription anytime in your profile and will not be charge again. 1. Go to my Profile 2. Open Plan & Billing tab 3. Press Unsubscribe button and follow respective steps