We provide you list of statuses in RondeVu with their descriptions:
|№||Status name||Description||What to do|
Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product where there is no mapping with any specific product in AliExpress.
You need to map products to AliExpress supplier – more information here – What to do if order status is Mapping required?
|2||Requires Fulfillment||Orders that are imported from Shopify to RondeVu, but have not yet been placed in AliExpress.|
If you indicated in Order settings automatic fulfillment (by default), just wait a few minutes for the status to change.
|3||Fulfillment Error||Error placing an order from RondeVu on AliExpress. The order details show the reasons for the error: |
1. The impossibility of authorization
2. Inability to select the desired product option or the desired quantity.
3. Incorrectly filled in the delivery address.
a) Check the settings of the login and password from AliExpress
|4||Awaiting Payment||Orders that are awaiting payment in Aliexpress|| |
|5||Awaiting Shipment||AliExpress is preparing order for shipment||No action required|
|6||Awaiting Delivery||Order is awaiting delivery||No action required|
|7||Fulfilled by Shopify||Order that was executed by Shopify||No action required|
|8||Canceled by Shopify||Orders that were canceled on Shopify. Such orders are not displayed anywhere except in this filter. There is no further solution for this order.||n/a|
|9||Canceled by Aliexpress||Orders canceled on AliExpress, especially if there was no payment. ||If it still relevant, you can click Replace order and pay for it|
|10||Archived by Shopify||Orders archived in Shopify.||n/a|
|11||Must be canceled||Orders marked as “Must be canceled” by the user in RondeVu. These orders will be displayed in other filters, with the corresponding mark.||n/a|