Order Statuses with description in RondeVu

Posted by RondeVu on January 14, 2022 | Featured

We provide you list of statuses in RondeVu with their descriptions:

№	Status name	Description	What to do
1	Mapping Required	Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product where there is no mapping with any specific product in AliExpress.	Product mapping functionality is available – use Change supplier button (more information https://rondevu.co/update-change-supplier/)
2	Requires Fulfillment	Orders that are imported from Shopify to RondeVu, but have not yet been placed in AliExpress.	If you indicated in Order settings automatic fulfillment (by default), just wait a few minutes for the status to change. If it is not changing or you have chose to fulfill orders manually or some changes in the order have been made, then click Place Order
3	Fulfillment Error	Error placing an order from RondeVu on Aliexpress. The order details show the reasons for the error: 1. The impossibility of authorization 2. Inability to select the desired product option or the desired quantity. 3. Incorrectly filled in the delivery address.	a) Check the settings of the login and password from AliExpress. b) Change the order composition on Shopify, wait for the data update and click Replace Order again c) Change the order address in Shopify, wait for the data update and click Replace Order again
4	Awaiting Payment	Orders that are awaiting payment in Aliexpress	1. Click filter “Awaiting Payment” and select all orders you want to pay for 2. Click card icon to Pay for selected orders, or if you’re paying only for one order press the drop-down menu on the order, More Actions, and select Pay 3. A new tab with AliExpress page will automatically open. Select the payment method you have saved on your Aliexpress account and press Pay Now.
5	Awaiting Shipment	Aliexpress is preparing order for shipment.	No action required
6	Awaiting Delivery	Order is awaiting delivery.	No action required
7	Fulfilled by Shopify	Order that was executed by Shopify	No action required
8	Canceled by Shopify	Orders that were canceled on Shopify. Such orders are not displayed anywhere except in this filter. There is no further solution for this order.	n/a
9	Canceled by Aliexpress	Orders canceled on AliExpress, especially if there was no payment.	If it still relevant, you can click Replace order and pay
10	Archived by Shopify	Orders archived in Shopify.	n/a
11	Must be canceled	Orders marked as “Must be canceled” by the user in RondeVu. These orders will be displayed in other filters, with the corresponding mark.	n/a
12	Important	Orders marked as “important” by users of RondeVu	n/a

Tags: FAQ Manage Orders