We provide you list of statuses in RondeVu with their descriptions:
№ | Status name | Description | What to do |
1 | Mapping Required |
Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product where there is no mapping with any specific product in AliExpress. | You need to map products to AliExpress supplier – more information here – What to do if order status is Mapping required?
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2 | Requires Fulfillment | Orders that are imported from Shopify to RondeVu, but have not yet been placed in AliExpress. | If you indicated in Order settings automatic fulfillment (by default), just wait a few minutes for the status to change. |
3 | Fulfillment Error | Error placing an order from RondeVu on AliExpress. The order details show the reasons for the error: 1. The impossibility of authorization 2. Inability to select the desired product option or the desired quantity. 3. Incorrectly filled in the delivery address. | a) Check the settings of the login and password from AliExpress
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4 | Awaiting Payment | Orders that are awaiting payment in Aliexpress |
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5 | Awaiting Shipment | AliExpress is preparing order for shipment | No action required |
6 | Awaiting Delivery | Order is awaiting delivery | No action required |
7 | Fulfilled by Shopify | Order that was executed by Shopify | No action required |
8 | Canceled by Shopify | Orders that were canceled on Shopify. Such orders are not displayed anywhere except in this filter. There is no further solution for this order. | n/a |
9 | Canceled by Aliexpress | Orders canceled on AliExpress, especially if there was no payment. | If it still relevant, you can click Replace order and pay for it |
10 | Archived by Shopify | Orders archived in Shopify. | n/a |
11 | Must be canceled | Orders marked as “Must be canceled” by the user in RondeVu. These orders will be displayed in other filters, with the corresponding mark. | n/a |