FAQ Manage Orders

What if the payment for order fails?

I. If the error “Please, install RondeVu chrome extension” is displayed: Perhaps you have disabled the extension: Click on the three dots in the upper right corner of the page Click on More tools and select Extensions Find Rondevu.co AliExpress …

How do I pay for the orders?

On RondeVu platform, you can pay for one or several orders at the same time. To do this, you need to: Go to Manage Orders section Click filter “Awaiting Payment” and select all orders you want to pay for Click …

Order Statuses with description in RondeVu

We provide you list of statuses in RondeVu with their descriptions: № Status name Description What to do 1 Mapping Required Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product …

What does “Awaiting Payment” order status mean?

Awaiting Payment means that Orders are awaiting payment in AliExpress. What to do? 1. Click filter “Awaiting Payment” and select all orders you want to pay for 2. Click card icon to Pay for selected orders, or if you’re paying only …

What to do if the “Fulfillment Error” status has exited?

Fulfillment Error means that error placing an order from RondeVu on AliExpress has occurred. The order details show the reasons for the error: Reason 1. The impossibility of authorization Reason 2. Inability to select the desired product option or the …

What does “Requires Fulfillment” order status mean?

Requires Fulfillment order status means that Orders that are imported from Shopify to RondeVu, but have not yet been placed in AliExpress. What to do? If you indicated in Order settings automatic fulfillment (by default), just wait a few minutes for the …

What does “Mapping required” order status mean?

Mapping Required means Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product where there is no mapping with any specific product in AliExpress. What to do? Go to Manage Orders Click …

How to perform forced cancellation of an order?

In order to cancel an order in RondeVu, users must click on these buttons in the order card: More Actions  Mark for cancellation  These orders will be displayed with the status “Must be canceled”.

How can I force order fulfillment?

In order to mark an order complete in RondeVu, users must click on these buttons in the order card: More Actions  Mark as fulfilled These orders will be displayed with the status Fulfilled.

How do I update the order information and its delivery method?

On our platform in Manage Orders section, you can update the information and delivery method of the order. After paying for the order, you need to click on the Update button to update the order status. In order to change …